Frank F Harrison Community Association

Offering a WIDE RANGE of ACTIVITIES for the WHOLE COMMUNITY

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Our Policies

Frank F Harrison Community Association strictly adhere to all the necessary requirements set out to enable us to successfully offer a afe environment for our centre users, policies which we hold and can be seen upon request include:

  • Health and safety
  • Equality Plan
  • Data Protection
  • Safeguarding

Our complaints procedure

The Association aims to provide a good quality service to the people of the local community, but it accepts that sometimes, things can go wrong! When this happens we want to know about it. When something goes wrong, we want to make sure that, if possible, it does not happen again; where we have made a mistake, we want to know so we can put it right.

What to do

The sooner the Association knows about a complaint, the sooner steps can be taken to rectify the situation.

  • Wherever possible make your initial complaint to the most obvious member of staff i.e. tutor, office staff.

Every effort will be made to sort out your complaint at this stage. If this is not possible, or your complaint is about a member of staff, you will be asked to complete a complaints form, which are available from any of our sites, and enclose it in an envelope marked for the attention of the Business Manager.

  • Alternatively, you can contact the Business Manager via telephone at our Community Office. Complaints will receive a full response within 14 working days, or you will be contacted to be informed if resolving of the complaint is taking longer.
  • If you are not happy with the response to your complaint, then you can contact the Community Office and you will be advised of how to proceed further as detailed in the full version of our complaints procedure.

A full copy of our complaints procedure is available from the Community Office which you can request to see at any time.

Our LOCATIONS

We currently deliver our provision across three locations within the areas of benefit. We currently operate the Beechdale Lifelong Learning Centre, Dudley Fields Youth Centre and The Hive Community Hub.

Beechdale Lifelong Learning Centre

Providing programmes to adults and young people including leisure courses and youth provision activities, also offering room hire facilities and an in-house day nursery.

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Dudley Fields Youth Centre

Providing positive activities to young people including a youth club allowing young people to make new friends while learning new skills, we also offer a tots session.

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The Hive Community Hub

Providing community activities for adults, a youth club, parents and tots group, school uniform recycling, meeting room hire and also an in-house community library.

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DB+

Room HIRE

We currently offer a room hire facility at 2 of our current locations, perfect for Meetings, Training, Conferences and Group Activities, and depending upon the intended use, can cater up to a capacity of 80 people, where the rooms can be setup in advance to suit your preferred layout.

Funding PARTNERS

Contact Us

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Beechdale Lifelong Learning Centre, Stephenson Square, Walsall
West Midlands, WS2 7DY

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