What do we offer? What can you expect from us? What can we expect from you? How do we act on your behalf? How can you help us?

This statement gives details of the range and standard of service provided by Frank F. Harrison Community Association in line with the Guidance Quality Standard for Learning and Work.

What do we offer?

We offer impartial information on learning opportunities both within our centre and the local area, whether you are looking to education for fun, to re-train for work, or to improve your qualifications. We are here to help and point you in the right direction!

The Association produces it’s ‘Programme of Activities’ each Summer detailing courses available, and how you may contact us should you require further information on course fees, financial assistance, availability etc. The programme is distributed to homes in the surrounding area, and placed in local libraries, doctor’s surgeries, neighborhood offices and other community centres. You will also find our details in the annually produced ‘Opportunities’ brochure, which is distributed to every home in the Borough during August.

What can you expect from us?

Frank F. Harrison Community Association is committed to caring for its customers and our staff adheres to the Association’s Equal Opportunities Policy. Our customers can expect from us:

• a prompt response to their enquiry.
• Advice on the routes open to them.
• an interview with a tutor if appropriate.
• a ‘one to one’ interview if you require it.
• Clear and accurate information
• Absolute confidentiality.
• A sympathetic ear!